Refund policy
Last Updated: August 19, 2026
All sales are subject to this Refund Policy, except as otherwise required by applicable law. By making a purchase, you acknowledge and agree to our Terms of Service [LINK].
Return Window
You must initiate a return within 15 calendar days of original shipment date, and you must ship the item(s) for return within 30 calendar days of original shipment date.
To be eligible for a return, your item must: (1) be in the same condition in which you received it; (2) have all Your Bag Now Mine and any other tags attached as they were at the time of purchase; and (3) include all packaging, accessories, and accompanying materials that were included with the purchase. You are also required to have a receipt or proof of purchase to initiate and complete a return.
To start a return, contact us at ecommerce@yourbagnowmine.com. Returns must be sent to: 100 Duffy Avenue, Suite 510, Hicksville, New York, 11801, USA.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For return questions, contact us at ecommerce@yourbagnowmine.com.
Right to Cancel
Orders may be cancelled before shipment for a full refund, unless otherwise noted on the website at the time of checkout.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
For a defective, damaged, or incorrect item, you may choose a full refund, a replacement, or e-credit. We will cover the return shipping costs for these items.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items).
Please contact us if you have questions or concerns about your specific item.
Restocking Fees
We do not charge restocking fees on returned items. If this policy changes in the future, any applicable restocking fee will be clearly disclosed at the point of sale before your purchase is completed.
Exchanges
Exchanges are processed as a return and a new purchase. Return the original item in accordance with this policy, and once the return is accepted, place a separate order for the replacement item.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved.
If approved, we will issue your refund to the original payment method within 5-10 business days after receiving and inspecting the return.
Your bank or credit card company may take additional time to process and post the refund.
If your refund is delayed beyond 14 business days after we receive and inspect your return, please contact us at ecommerce@yourbagnowmine.com.
Governing Law
This Refund Policy is governed by the laws of the State of New York.
Contact Information
Email: ecommerce@yourbagnowmine.com
Mailing address: 100 Duffy Avenue, Suite 510, Hicksville, New York, 11801, USA.